About

FAQ

• Where is the store based?

  Shenyang, China

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Shipping Policy

  Shipping: EMS Epacket, EMS and DHL,

  1.$5 Economy Delivery (EMS Epacket)

  5 - 12 Business Days Delivery with EMS E-packet for 30 countries, which includes USA, Canada, Mexico, Australia, New Zealand, UK, France, Germany, Italy, Austria, Belgium, Denmark, Finland, Hungary, Ireland, Luxembourg, Netherlands, Norway, Portugal, Sweden, Switzerland, Russia, Poland, Turkey, Japan, Malaysia, South Korea, Singapore, Hong Kong and Saudi Arabia.

  How long will it take to receive my order if I live in__?
  ✖ USA 5-10 business days
  New York, Chicago, New Jersey and California 5-8 business days
  Rest of the USA 6-9 business days
  Overseas Territories and Puerto Rico 10 business days or more
  ✖ Canada 6-10 business days
  Canada might be delayed due to the poor services offered by the countries.
  ✖ Mexico 20 business days or more
  ✖ Australia and New Zealand 5-7 business days
  ✖ Europe 5-12 business days
  UK 5-6 Business days
  Russia 10 business days
  Rest of the Europe Countries 7-12 business days
  ✖ Japan, South Korea and Hong Kong 2 business days
  ✖ Malaysia, Singapore 5-7 business days

  How to track the status of my order?
  Please check out EMS website http://www.ems.com.cn/english.html or your local Post official site such as USPS, Canada Post, Australia Post... with the tracking number we send you for the status.

  All shoes are in double-boxed to keep the shoes and original shoe box complete.

  PLEASE NOTE EMS Epacket MAY BE DELAYED DURING THE CHRISTMAS PERIOD (Nov. 25th- Dec. 31th) IF YOU ARE IN A RUSH, WE HIGHLY RECOMMENDED DHL or EMS AS YOUR COURIER.

  2.EMS Express

  All orders upgrade to EMS Express shipping for $18. Usually 5-7 business days for delivery.

  3.Standard DHL Express

  All orders upgrade to DHL Express shipping for $12- $25. Usually 5 business days for delivery.

  4. UPS and TNT

  we can also ship with UPS or TNT. Contact us if you need a UPS or TNT delivery, we'll get back to you with the best delivery quotation for your destination.

  5. Please allow 2 business days for processing cause we need to ship your order to the International shipping company which is located in Beijing before overseas delivery.

  Custom Fee:
  We will declare lower price or mark your order as a gift to help you avoid the custom fee.

• AUTHENTIC?

  100% AUTHENTIC otherwise DOUBLE your money back.

• I cannot find the answer to my questions.

  Don't you find the answer you need in the Faq? Shoot us an email!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.